Fix an original payment recording error
Correct an original price or method recording mistake with a reason and retained history.
Who this is for: Owners and Admins correcting original payment-recording errors.
Help when this task is blocked
Before you start
Owner/Admin only. Correction is not a discount, partial refund, top-up or transfer.
Steps
- Open the event’s Payments and adjustments page.
- In the payment row choose Fix recording error.
- Select the correct configured price and payment method and enter the reason.
- Choose Save correction and review the original and corrected values.
Expected result
The original error is corrected with history preserved.
If you cannot finish
The original method was recorded incorrectly
Use this only for an original recording mistake, such as Cash recorded instead of Venmo.
The amount changed later
A later carpool change is not a correction. Handle any difference outside AdminLogix.
Example: understand this in practice
Maya originally recorded Cash when Jordan used another configured method. Fix recording error corrects that original mistake; it is not a later discount.
Names and situations are fictional.