Help & Training
Find an answer, complete a task, or understand what happens next. Written instructions work on their own; demonstrations are optional.
New to AdminLogix? Understand the connected workspace. Ready to work? Search your question or choose a starting path below.
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41 guides found
What is AdminLogix?
See how member context, event decisions and participation history connect, and where AdminLogix fits your work.
People evaluating AdminLogix and organizing teams learning the workspace.
Getting started and organization basics
Reach the correct workspace and resolve invitation, account or organization-access problems.
People exploring access for a new organization and invited organizers, including explicitly assigned Helpers.
Members, concerns and status changes
Keep member records accurate and distinguish administrative context from concerns and restrictions.
Owners and Admins managing member records and concerns.
Create, run and complete events
Understand the event journey from Draft through participation, attendance and retained history.
Owners and Admins preparing and managing events.
RSVPs, selection, confirmation and replacements
Understand how RSVPs become finalized participants, recorded responses and replacements.
Owners and Admins managing regular-event participation.
Event-day check-in and attendance
Understand attendee states, payment requirements, admission blockers and event-day handoff.
Owners, Admins and Moderators at check-in; Helpers use the separate Helper task.
Payments, refunds and recording errors
Understand what financial records mean and which refund or correction action fits the situation.
Owners and Admins managing financial records; permitted check-in operators recording door payments.
Reports, exports and audit history
Choose a filtered report or an Owner export and understand what information each download includes.
Owners and Admins reviewing reports; organization exports are Owner-only.
Owner and Admin responsibilities
Understand role boundaries, Owner continuity and the consequences of organization access changes.
Owners managing access and organizers understanding their assigned role.
Sign in and choose your organization
Get into the organization you intend to work with using your own account.
Organizers with assigned organization access, including Helpers.
Accept an invitation or activate your account
Activate the organization access assigned to you by accepting the invitation with the correct verified account.
Recipients of an organization invitation or account-activation email.
Use Home and organization readiness
Choose the next operational or setup task from your organization’s Home page.
Organizers with access to organization Home; Helpers have a separate workspace.
Find and review a member
Find the existing member before reviewing their context or making a change.
Owners and Admins using member records.
Create or edit a member
Create a new member or correct an existing member’s details without changing their status through this form.
Owners and Admins managing member records.
Import members from a CSV
Preview a member CSV, resolve errors and create valid new members without altering existing records.
Owners and Admins importing member records.
Change a member’s status
Review and record a member’s standing change with its participation consequences.
Owners and Admins authorized to change member status.
Add and manage Member Admin Notes
Add administrative context to a member and manage notes you authored.
Owners and Admins; editing or hiding a note remains limited to its author.
Link or unlink an Attendance Group
Link or unlink the reviewed members in an Attendance Group.
Owners and Admins managing Attendance Groups.
Create a member concern
Record a factual concern and review any separately consequential outcome before saving.
Owners and Admins creating concerns; Helpers use Submit concern in their workspace.
Review or close a member concern
Review or close a concern while keeping any separate restrictions and historical actions clear.
Owners and Admins reviewing concerns.
Check someone in as a Helper
Record eligible attendance from the restricted Helper workspace and refer blocked cases to an Owner or Admin.
Explicitly assigned Helper accounts.
Submit a concern as a Helper
Send factual concern information to the organization’s Owners and Admins.
Explicitly assigned Helper accounts.
Find an event in the weekly calendar
Find the event in the selected calendar week and check its state before working on it.
Organizers with access to Events.
Create and prepare an event Draft
Prepare an event’s setup in Draft so it can be reviewed before opening.
Owners and Admins creating events.
Edit or duplicate an event
Choose between changing the existing event and creating a new Draft from its configuration.
Owners and Admins managing event configuration.
Open, complete or cancel an event
Review the consequences and prerequisites before changing an event’s lifecycle state.
Owners and Admins managing event lifecycle.
Import or manage event RSVPs
Add, import or remove RSVPs before participant finalization without creating new members through RSVP import.
Owners and Admins managing regular-event RSVPs.
Review and finalize participants
Review the proposed attendees and commit the event’s finalized participant list.
Owners and Admins finalizing participation.
Record a participant’s response
Record a participant’s response after communicating through your organization’s normal channels.
Owners and Admins managing participant responses.
Review and approve an event replacement
Review and approve a replacement for an available place while preserving the original participation history.
Owners and Admins approving regular-event replacements.
Check in an attendee and record door payment
Check an eligible attendee in and record money already received when payment is required.
Owners, Admins and permitted Moderators; Helpers use their separate check-in task.
Deny entry or reverse a denial
Record a reviewed entry denial or an authorized reversal without confusing it with attendance, status or a refund.
Owners, Admins and Moderators may deny eligible entry; only Owners and Admins may reverse it.
Set up or restore payment methods
Maintain the methods operators can choose when recording money received outside AdminLogix.
Owners and Admins managing payment methods.
Record a full refund
Record a full refund after the money has already been returned outside AdminLogix.
Owners and Admins recording refunds.
Fix an original payment recording error
Correct an original price or method recording mistake with a reason and retained history.
Owners and Admins correcting original payment-recording errors.
Import a Vetting attendee list
Preview and import the attendee list for an Open Vetting event.
Owners and Admins importing Vetting attendees.
Record Vetting outcomes and complete the handoff
Review and record outcomes before the event’s separate completion action.
Owners and Admins deciding Vetting outcomes and completing events.
Filter reports and download a CSV
Apply report filters and download the complete matching result set.
Owners and Admins using operational reports.
Download an Owner organization exit package
Download the Owner’s organization package and verify that the sensitive file arrived.
Owners downloading organization data.
Invite users and manage organization roles
Invite an organizer or review their organization access while preserving an active Owner.
Owners managing organization users and roles.
Leave an organization voluntarily
Review and end your access to one organization while retaining historical attribution.
Organizers with the Leave organization action; the last active Owner cannot leave.
Start with your work
These paths organize the guidance. They do not change your access in AdminLogix.
Owner
Start with access and continuity, then learn the operating workflows.
Admin
Prepare members and events, then manage participation and financial records.
Event-day / check-in
For people with existing check-in permissions, including Moderators. This is a learning path, not a new role.
Helper
For explicitly assigned Helper accounts: eligible check-in and concern submission.