Record a full refund
Record a full refund after the money has already been returned outside AdminLogix.
Who this is for: Owners and Admins recording refunds.
Help when this task is blocked
Before you start
Owner/Admin only. The button confirms money was already returned; AdminLogix does not transfer money.
Steps
- Establish that the full amount was returned outside AdminLogix.
- Open the event’s Payments and adjustments page.
- In the payment row choose Record full refund and enter the reason.
- Choose the amount-bearing Record refund button and review the updated payment.
Expected result
The full refund is recorded; original collection and attendance remain in history.
If you cannot finish
I need a partial refund or reversal
There are no partial refunds, refund reversals or normal refund-then-repay flows.
Participation or admission did not change
Refunding does not restore removed participation or reverse denied entry.
The review is out of date
Reload an outdated review before saving.
Example: understand this in practice
Maya returns Jordan’s full payment through the original outside channel, then records the refund. Attendance history is preserved.
Names and situations are fictional.