Review or close a member concern
Review or close a concern while keeping any separate restrictions and historical actions clear.
Who this is for: Owners and Admins reviewing concerns.
Help when this task is blocked
Before you start
Owners and Admins reviewing concerns. Check the organization before making changes.
A Closed concern is read-only. Closing it does not restore Active status or reverse denied entry.
Steps
- Open Member concerns and use its search or filters to find the concern.
- Open the record and read its summary, details, outcome and history.
- Set the appropriate status or outcome and review any resulting member-status or denial action.
- Choose Save changes and confirm the saved result.
Expected result
The concern and any explicitly confirmed operational action retain their linked history.
If you cannot finish
The concern is closed
A Closed concern is read-only. Closing it does not restore Active status or reverse denied entry.
I need to change member status afterward
Make later status adjustments through the separate member action.
The record changed during review
If information changed during review, reload before saving.
Example: understand this in practice
Maya closes Jordan’s concern. Closing the record does not automatically restore Jordan’s member status or reverse denied entry.
Names and situations are fictional.